Our Privacy Policy

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1. Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal information of our guests and website visitors. This Privacy Policy explains how we collect, use, and safeguard your data.

Information We Collect

Personal details (name, email, phone number, identification/passport number).

Booking information (dates, payment details, preferences).

Website usage data (cookies, IP address).

How We Use Your Information

To process bookings and reservations.

To provide customer support.

To improve our services and guest experience.

To comply with legal requirements.

Data Protection

We implement appropriate security measures to protect your personal data.

Sharing of Information

We do not sell your information. Data may only be shared with trusted third-party partners (e.g., payment gateway, housekeeping, security) for service delivery.

Your Rights

You may request to access, correct, or delete your data by contacting us at [Company Email].

2. Terms & Conditions (with Governing Law)

Acceptance of Terms

By accessing our website or making a reservation, you agree to these Terms & Conditions.

Booking & Payment

Reservations are confirmed only upon successful payment.

Guests must provide accurate personal information during booking.

Check-in / Check-out

Check-in time: [e.g., 3:00 PM]

Check-out time: [e.g., 12:00 PM]

Early check-in/late check-out may be subject to availability and extra charges.

Guest Responsibilities

Guests are responsible for their conduct during the stay.

Damages caused to property will be charged accordingly.

Illegal activities are strictly prohibited.

Limitation of Liability

We are not liable for personal injury, loss of valuables, or force majeure events.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.

3. Refund Policy

Non-refundable: Once confirmed, reservations are generally non-refundable unless stated otherwise in the booking terms.

Eligible Refunds: May apply in cases of duplicate payment, government restrictions, or cancellation by the property due to unforeseen circumstances.

Processing Time: Refunds will be processed within 14 business days to the original payment method.

4. Cancellation Policy

Guest-Initiated Cancellation:

Cancellations made 7 days before check-in → Full refund.

Cancellations made 3–6 days before check-in → 50% refund.

Cancellations within 48 hours of check-in → No refund.

No-Show Policy: No refund for no-shows.

Property-Initiated Cancellation: Guests will receive a full refund if the property cancels the booking.

5. Service Delivery Policy

Reservation Confirmation: Guests will receive a booking confirmation via email/SMS after successful payment.

Accommodation Delivery: Rooms/units will be available for check-in at the stated time.

Services Provided: Includes accommodation, housekeeping, and relevant hospitality services as per booking.

Force Majeure: We shall not be held liable for delays or cancellations due to natural disasters, government actions, or other events beyond our control.